Gaming on ajili is meant to be enjoyable — a form of entertainment, not a financial strategy. This page covers everything you need to know to stay in control: our tools, the warning signs to watch for, how to set limits, and how to get help if you need it. Please read this before you play.
Responsible gaming is not just a legal compliance statement. It's the honest acknowledgment that gambling — even when done on a secure, regulated platform like ajili — carries real financial and psychological risks that require active management.
For the majority of ajili players, gaming is what it should be: a way to unwind after a long day, the excitement of a live baccarat hand, the social buzz of a bingo room, or the satisfaction of landing a bonus round on a favourite slot. That's healthy gaming. Responsible gaming means keeping it that way.
Problems arise when gaming stops being entertainment and becomes a compulsion — when the motivation shifts from fun to chasing losses, when gaming eats into money set aside for rent, groceries, or the kids' tuition, or when it starts to dominate thoughts and time in a way that affects work and relationships. ajili's responsible gaming programme exists to help players recognise that shift early and take action before it escalates.
Every tool on this page — deposit limits, loss limits, session timers, self-exclusion — is available to all ajili players right now, in your account settings. No waiting period for most options. No fee. No judgment.
The core principle: Gaming should never be a source of income, a way to solve financial problems, or something you feel compelled to do. If it starts to feel like any of those things, the tools below are there for exactly that reason.
Every tool below is available in your ajili account settings right now — no special request needed for most options. They're there because we built them to be used, not just to exist in a footer.
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, the system blocks further deposits until the period resets. Limits take effect immediately when you lower them, and have a 24-hour cooling-off period when you raise them.
In Account SettingsSet the maximum amount you are willing to lose in a day, week, or month. When your net losses reach the threshold, gaming is paused for the remainder of the period. This is one of the most effective tools for staying within your entertainment budget.
In Account SettingsSet an alert that notifies you when you have been playing for a specified duration — 30 minutes, 1 hour, 2 hours, or a custom interval. The reminder appears on-screen as a non-intrusive prompt so you can decide consciously whether to continue.
In Account SettingsTake a break from ajili for a defined period — 24 hours, 7 days, or 30 days — without permanently closing your account. During the cooling-off period, you cannot log in or deposit. Any existing withdrawable balance can be processed during a cooling-off period.
In Account SettingsPermanently close your ajili account for a period of 6 months, 1 year, 3 years, or indefinitely. ajili will take reasonable steps to prevent re-registration during the exclusion period. Any remaining withdrawable balance will be returned to your registered payment method.
Via Live Chat SupportEnable reality checks to receive periodic on-screen summaries showing how long you have been playing and your net win/loss for the session. These brief pop-ups are designed to interrupt automatic play behaviour and encourage mindful gaming decisions.
In Account SettingsSelf-exclusion is the strongest player protection tool available on ajili. It is designed for players who feel their gaming has become difficult to control and who want a mandatory break enforced at the platform level. There is no stigma in requesting self-exclusion — it is one of the most responsible things a player can do.
Open the 24/7 live chat in-platform. Type "self-exclusion request" and a support agent will be with you within minutes. Alternatively, email [email protected] with the subject line "Self-Exclusion Request."
Tell the support agent your preferred exclusion duration: 6 months, 1 year, 3 years, or indefinite. You may also request that the exclusion be permanent with no option to reopen the account.
Your account will be closed within 24 hours of the request. You will receive a confirmation via your registered mobile number or email. ajili will take reasonable steps to prevent new registrations from the same identity during the exclusion period.
Any withdrawable balance (cash funds, not locked bonus funds) in your account at the time of exclusion will be processed and sent to your registered GCash, Maya, or bank account within standard withdrawal timeframes.
When the exclusion period expires, you will not be automatically re-enrolled. You must actively contact support if you wish to reopen an account. ajili recommends that players returning from self-exclusion set up deposit and loss limits before playing again.
Answer these questions honestly. If you answer "yes" to three or more, we strongly recommend using one of ajili's responsible gaming tools or reaching out for support.
Have you ever gambled more money than you originally planned to in a single session?
Have you ever returned to gaming the next day to try to win back money you lost?
Have you used money intended for household expenses, bills, or family needs to fund gaming?
Has a family member, friend, or colleague ever expressed concern about your gaming habits?
Have you tried to cut back on gaming but found it difficult to follow through?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you ever hidden your gaming activity or the amount you spend on it from people close to you?
If you answered "yes" to three or more questions: This does not mean you have a gambling problem — but it does mean the pattern is worth paying attention to. Consider setting a deposit or loss limit on ajili today. If five or more answers are "yes," please consider contacting the NCMH crisis hotline at 1553 for confidential support.
ajili's responsible gaming tools are designed for prevention and early intervention. But if gaming has already become a serious problem — affecting finances, relationships, mental health, or work — the right next step is to speak to a trained professional. Here are the key support resources available to Filipinos.
Important: Gaming carries real financial risk. Past wins do not predict future results. The house edge means that, over the long run, players lose more than they win. Never gamble with money you cannot afford to lose entirely.
Beyond the tools available to you, here is what ajili does proactively to promote safer gaming across the platform.
ajili enforces age verification not just at registration but at the point of withdrawal. Government-issued ID checks ensure that every player receiving real-money payouts is confirmed to be 21 or older — no exceptions, no workarounds.
ajili's systems flag accounts that show patterns associated with problem gambling — such as significantly increased deposit frequency, extended session durations, or repeated late-night play after large losses. Flagged accounts may receive proactive support outreach.
Every slot game on ajili has its Return-to-Player (RTP) percentage published before you bet. Live casino table games have their house edge documented. We believe transparency about the mathematics of gambling is a fundamental responsible gaming obligation.
ajili does not send bonus offers specifically designed to re-engage players who have set deposit or loss limits, taken cooling-off periods, or requested self-exclusion. Targeting at-risk players with promotions is a practice ajili explicitly prohibits.
All ajili customer support staff receive training on recognising signs of problem gambling and responding appropriately. Support agents are trained to assist with responsible gaming tool activation and to refer players to external support resources when appropriate.
When a player requests a cooling-off period or self-exclusion, ajili processes the request within 24 hours — not after a "review period" designed to keep you playing. Player welfare requests are treated as the highest priority in the support queue.
Answers to the questions ajili receives most often about responsible gaming tools, self-exclusion, and support resources.
If you need to speak with someone about a gambling concern right now, contact the NCMH crisis line at 1553 or reach the ajili support team via 24/7 live chat. Both are free and confidential.
The best time to set a deposit or loss limit is before you start a session — when you're thinking clearly and not caught up in a run of play. Log in, go to account settings, and take two minutes to set your limits now.
Must be 21+. Gaming involves real financial risk.
If you need your account closed today, contact support via the 24/7 live chat in-platform. Self-exclusion requests are actioned within 24 hours and are free with no questions asked.
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