ajili Privacy Policy

1.1 This Policy applies to all personal data processed by ajili in connection with the ajili platform, including data collected through the website ajili.one, any mobile-optimised or Progressive Web App (PWA) version of the platform, and all communications between you and ajili support.

1.2 This Policy is incorporated by reference into the ajili Terms & Conditions. Defined terms used in this Policy carry the same meanings as in the Terms & Conditions unless otherwise stated.

1.3 Data Controller. For the purposes of applicable data protection law, ajili is the Data Controller in respect of personal data collected through the platform. Queries regarding data processing may be directed to [email protected].

1.4 This Policy does not apply to the data practices of third-party game providers, payment processors, or other partners whose services you may access through ajili. Those parties operate under their own privacy policies.

2.1 ajili collects personal data across several categories depending on your interaction with the platform. The table below provides a comprehensive overview.

2.2 ajili does not intentionally collect Special Categories of Personal Data (such as health, religious affiliation, or political opinion) except where voluntarily provided in the context of a responsible gaming self-exclusion request (e.g., reference to a gambling addiction). Such data, where provided, is handled with heightened protection and used solely for the stated purpose.

3.1 Directly from you: When you register an ajili account; when you complete identity verification; when you make deposits or request withdrawals; when you contact support via live chat or email; when you update your account settings.

3.2 Automatically through the platform: ajili's systems automatically collect technical and usage data each time you access the platform. This includes your IP address, the device and browser you are using, session timing data, and behavioural interaction data generated as you navigate the site and play games.

3.3 From payment service providers: When you complete a GCash, Maya, BPI, BDO, Metrobank, GrabPay, 7-Eleven, USDT, or Coins.ph transaction, our payment processing partners transmit transaction confirmation data to ajili to enable crediting of your account. The data received is limited to what is necessary to confirm and reconcile the payment.

3.4 From game providers: Certified game providers (such as Pragmatic Play, PG Soft, and Evolution) may transmit game session data to ajili for account crediting, dispute resolution, and regulatory reporting purposes.

3.5 From third-party verification services: In the course of identity verification, ajili may use third-party KYC service providers to validate the authenticity of identity documents submitted by players.

4.1 ajili processes your personal data for the following purposes. The legal basis for each processing activity under the Data Privacy Act of 2012 is identified alongside.

4.2 Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5.1 ajili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances and only to the extent necessary for each stated purpose:

• Payment processors (GCash, Maya, BPI, BDO, Metrobank, GrabPay, 7-Eleven, USDT processors, Coins.ph) — to process deposit and withdrawal transactions
• Identity verification providers — to validate government-issued ID documents as part of KYC compliance
• Game providers (e.g. Pragmatic Play, PG Soft, Evolution) — to deliver gaming services and resolve session disputes
• IT and cloud infrastructure providers — who process data on ajili's behalf under data processing agreements
• Fraud detection services — to identify and prevent fraudulent activity on the platform
• Regulatory and government authorities — where required by applicable Philippine law, court order, or regulatory directive
• Professional advisors (lawyers, auditors, accountants) — under strict confidentiality obligations, as necessary for legal, compliance, or financial purposes

5.2 All third-party service providers who process personal data on behalf of ajili are required to maintain appropriate technical and organisational security measures and are prohibited from using ajili player data for any purpose other than the contracted service.

6.1 ajili retains personal data for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes. The following retention periods apply:

• Account and identity data: Retained for the duration of the account, plus 5 years following account closure, in accordance with applicable Philippine anti-money laundering and gaming regulatory requirements
• Financial transaction records: 5 years from the date of the transaction
• Gaming session history: 90 days accessible in-account; archived for 5 years for regulatory purposes
• Customer support communications: 2 years from the date of the last interaction
• KYC verification documents: 5 years from submission or account closure, whichever is later
• Technical and usage logs: 12 months from collection
• Marketing consent records: For the duration of the account plus 1 year after withdrawal of consent

6.2 Where personal data is no longer required for any lawful purpose, ajili will securely delete or anonymise it in accordance with its data deletion procedures.

7.1 ajili uses cookies and similar tracking technologies (collectively, "cookies") to operate the platform, remember your preferences, analyse usage patterns, and deliver a personalised gaming experience.

7.2 Types of Cookies We Use

• Strictly necessary cookies: Required for core platform functionality, including session management, login authentication, and security. These cannot be disabled without impairing platform functionality.
• Functional cookies: Remember your preferences such as language settings, last-played games, and display settings to improve your experience on return visits.
• Analytical cookies: Collect aggregated and anonymised data about how players use the platform, which games are most popular, and where navigation difficulties occur. This data is used to improve the platform.
• Session cookies: Temporary cookies that expire when you close your browser, used to maintain your login state and game session continuity during a single visit.

7.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use core ajili features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Safari, Firefox).

7.4 ajili does not use third-party advertising cookies or serve targeted advertisements through the platform.

8.1 ajili implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and ajili's servers
• Encryption at rest for sensitive stored data including identity documents and financial records
• Access controls restricting employee access to personal data on a strict need-to-know basis
• Two-factor authentication (2FA) available to all players via registered Philippine mobile number
• New-device verification triggering additional authentication when your account is accessed from an unrecognised device
• Automatic session timeouts to protect accounts accessed from shared or public devices
• Regular security assessments of platform infrastructure and data handling processes

8.2 Notwithstanding the above, no system of security is entirely impenetrable. In the event of a personal data breach that is likely to prejudice your rights and freedoms, ajili will notify the National Privacy Commission and affected individuals in accordance with the timelines and requirements of the Data Privacy Act of 2012 and NPC regulations.

9.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in respect of your personal data held by ajili:

• Right to be Informed: The right to be notified of how your personal data is collected, processed, and used — which this Policy satisfies.
• Right to Access: The right to obtain a copy of the personal data ajili holds about you, together with information about how it is processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected. You may update most account details directly in your ajili profile settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ajili's legal retention obligations.
• Right to Data Portability: The right to receive a copy of your personal data in a commonly used, machine-readable format.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time, and to object to other processing activities based on legitimate interest where your individual circumstances warrant it.
• Right to Restrict Processing: The right to request that ajili restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

9.2 To exercise any of the rights listed above, please contact ajili support via the 24/7 live chat or by email to [email protected]. ajili will respond to valid data rights requests within 30 days of receipt, in accordance with NPC requirements.

9.3 ajili may need to verify your identity before processing a data rights request to ensure the request is made by the account holder. We may request a copy of a government-issued ID for this purpose.

10.1 With your consent, ajili may send you promotional communications about new games, bonuses, promotions, and platform updates via your registered mobile number (SMS) or email address. We will only send marketing communications if you have opted in to receive them at registration or subsequently through your account settings.

10.2 Opting Out. You may opt out of marketing communications at any time by: updating your notification preferences in your ajili account settings; clicking the unsubscribe link in any marketing email; or contacting support via live chat and requesting removal from marketing lists. Opting out of marketing does not affect transactional communications (such as deposit confirmations, security alerts, and withdrawal notifications), which you will continue to receive as they are necessary for account operation.

10.3 ajili does not sell, share, or disclose your contact information to unaffiliated third parties for their marketing purposes.

12.1 Some of ajili's third-party service providers (including cloud infrastructure, game providers, and KYC verification services) may be located outside the Philippines and may process personal data in jurisdictions other than the Philippines.

12.2 Where personal data is transferred outside the Philippines, ajili takes reasonable steps to ensure that the recipient provides an adequate level of protection for your personal data. This may include requiring the recipient to enter into a data sharing agreement that incorporates appropriate data protection safeguards consistent with the requirements of the Data Privacy Act of 2012.

12.3 By using the ajili platform, you acknowledge and consent to the international transfer of your personal data for the purposes described in this Policy.

13.1 ajili reserves the right to update or revise this Privacy Policy at any time. Where changes are material, ajili will notify registered players via email to their registered address or via a notice displayed prominently on the platform prior to the changes taking effect.

13.2 The effective date of the current version of this Policy is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how ajili handles your personal data.

13.3 Your continued use of the ajili platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must discontinue use of the platform and may request account closure.

14.1 If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to report a potential data privacy concern, please contact ajili via:

14.2 Regulatory Complaints. If you believe that ajili has not handled your personal data in accordance with the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's complaint procedures and contact details are available on the NPC's official government website.