ajili Frequently Asked Questions

The minimum age to register and play on ajili is 21 years old, in line with PAGCOR regulations governing online gaming in the Philippines. ajili enforces this requirement through identity verification at the point of withdrawal. Any account found to belong to a person under 21 will be immediately closed and any balance forfeited.

For KYC (Know Your Customer) verification, ajili requires a valid government-issued photo ID — such as a PhilSys National ID, passport, SSS ID, UMID, driver's licence, or PRC card — and proof that your payment method is registered in your name. For higher withdrawal amounts, a selfie holding your ID may also be required. Verification is typically completed within 24 hours of document submission.

No. Each player is permitted to hold only one ajili account. Operating multiple accounts — under the same or different names, emails, or payment methods — violates ajili's Terms and Conditions and may result in permanent account closure and forfeiture of all balances. If you have accidentally created a duplicate account, contact support via live chat to have the duplicate removed.

On the ajili login page, click "Forgot Password" and enter your registered mobile number or email address. You will receive a password reset link or OTP within a few minutes. Follow the prompt to set a new password. If you no longer have access to your registered number or email, contact ajili's 24/7 support via live chat and a support agent will guide you through a secure identity-verified recovery process.

You can request account closure at any time by contacting ajili support via the 24/7 in-platform live chat or by emailing [email protected]. For responsible gaming closures (self-exclusion), the account will be closed within 24 hours and your remaining withdrawable balance returned to your registered payment method. Standard closure requests are processed within 3 business days.

To deposit via GCash, log in to your ajili account and go to the Cashier section. Select GCash as your payment method, enter the deposit amount (minimum ₱100), and confirm. You will be redirected to the GCash payment screen to authorise the transaction with your GCash MPIN. Once confirmed, funds appear in your ajili wallet instantly. Make sure the GCash account is registered under your own name.

The minimum deposit on ajili is ₱100 for GCash and Maya transactions. Minimum amounts for bank transfers via BPI, BDO, and Metrobank may vary and are displayed in the Cashier section at the time of your deposit. There is no maximum deposit limit for verified accounts, though very large deposits may trigger additional identity verification as part of ajili's anti-money laundering procedures.

For fully verified ajili accounts, GCash withdrawals are processed within 30 minutes of the request being submitted. During peak hours or if additional verification is required, it may take up to 2 hours. Maya withdrawals are typically completed within 1 hour. BPI, BDO, and Metrobank bank transfers take 1 to 3 business days. VIP tier accounts receive priority processing with faster turnaround times.

The minimum withdrawal amount on ajili is ₱200. There is no maximum withdrawal cap for standard verified accounts, though withdrawals above a certain threshold may be subject to additional KYC documentation. ajili does not charge withdrawal fees on standard transactions. If your withdrawal is declined, the most common reasons are incomplete identity verification or an unmet bonus wagering requirement.

Yes, ajili accepts USDT deposits via Coins.ph and direct wallet transfer. USDT deposits are converted to Philippine Pesos (PHP) at the prevailing exchange rate at the time of the transaction and credited to your ajili wallet in PHP. USDT withdrawals are also available via the same channels. Conversion rates are displayed in the Cashier section before you confirm any crypto transaction.

ajili offers 500+ slot titles from leading providers including JILI Games, Pragmatic Play, PG Soft, Spadegaming, and Habanero. Popular titles include JILI's Fortune Gems, Crazy777, and Mega Ace — all hugely popular with Filipino players. You can also find classic 3-reel slots, video slots with bonus rounds, and progressive jackpot games. All slots are accessible on mobile via your browser with no app download required.

Yes. ajili features a full live casino lobby powered by Evolution, Pragmatic Play Live, and Asia Gaming. Available live games include baccarat, roulette, blackjack, dragon tiger, and sic bo — all streamed in HD from professional studios with live dealers. Filipino-friendly tables with English-speaking dealers are available around the clock. Minimum bet limits vary by table and are shown before you join.

Absolutely. ajili is fully mobile-optimised and works on any smartphone or tablet running Android or iOS. There is no app download required — simply open your browser (Chrome on Android or Safari on iPhone), navigate to ajili.one, and log in. The mobile interface is touch-friendly, loads quickly even on LTE and 5G networks from Globe, Smart, or DITO, and supports all games including slots, live casino, bingo, and fishing games.

RTP (Return-to-Player) percentages vary by game and provider. Most JILI slots on ajili have RTPs between 96% and 97.5%, while Pragmatic Play titles typically range from 95.5% to 96.5%. The RTP for each game is published in the game's information panel before you place a bet. A higher RTP means the game returns more of total wagers to players over millions of spins — though individual session results will always vary.

Yes. ajili's sportsbook covers PBA (Philippine Basketball Association), NBA, international football, UFC, boxing, volleyball, and more. You can place pre-match and live in-play bets on PBA games throughout the season. Sabong (cockfighting) e-sabong is also available in the games lobby. Minimum bet amounts for sports markets start at ₱20 and odds are displayed in decimal format with real-time updates.

ajili does not charge platform-level fees on standard deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO) may apply their own transfer or service fees on their end — these are outside ajili's control. For USDT transactions, network gas fees may apply depending on the blockchain used. Check your e-wallet or bank app for their current fee schedule before transferring.

ajili offers a welcome deposit bonus for new players on their first deposit. The exact percentage match and maximum bonus amount are displayed on the Promotions page at the time of registration — these can change periodically. To receive the welcome bonus, you must opt in during the deposit process. The bonus will not be automatically credited if you do not select it at checkout.

Wagering requirements (also called rollover or turnover) specify how many times you must wager bonus funds before they become withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before withdrawing. The specific rollover for each ajili promotion is stated clearly on the Promotions page. Not all games contribute equally — slots typically count 100%, while table games may contribute less.

ajili's VIP programme rewards players based on their wagering activity. As you accumulate points through real-money bets, you progress through tiers — Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers unlock benefits including faster withdrawal processing, higher deposit and withdrawal limits, dedicated account managers, exclusive reload bonuses, and access to VIP-only live casino tables. Your current tier and points balance are visible in your account dashboard.

When you have both a cash balance and an active bonus balance on ajili, bets are typically drawn from your bonus balance first until it is fully wagered or the wagering requirement is met. Your cash balance remains separate and is withdrawable at any time (subject to standard KYC requirements), regardless of whether a bonus is still active. Only one bonus may be active at a time unless a promotion explicitly states otherwise.

ajili operates within the Philippine online gaming regulatory framework administered by PAGCOR (Philippine Amusement and Gaming Corporation). PAGCOR is the government body mandated to regulate and license gaming operators serving the Philippine market. ajili's platform complies with PAGCOR's responsible gaming, anti-money laundering, and player protection requirements. For regulatory enquiries, players may contact PAGCOR directly through official government channels.

Log in to your ajili account and go to Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit has a 24-hour cooling-off period to prevent impulsive decisions mid-session. These tools are entirely self-service — no need to contact support to activate them. See our Responsible Gaming page for the full list of available tools.

Self-exclusion is a voluntary programme that permanently closes your ajili account for a set period — 6 months, 1 year, 3 years, or indefinitely. To request self-exclusion, contact ajili support via the 24/7 in-platform live chat or email [email protected]. Your account will be closed within 24 hours, your withdrawable balance returned to your registered payment method, and re-registration will be blocked for the duration of the exclusion.

If you or someone you know needs support for problem gambling, the National Council on Mental Health (NCMH) crisis hotline is available 24/7 at 1553 — free and confidential. Gamblers Anonymous Philippines operates peer support groups in Metro Manila and Cebu. PAGCOR also maintains responsible gaming resources for Filipino players. ajili's own support team is available via live chat at any time to activate limits, cooling-off periods, or self-exclusion without judgment. Visit our Responsible Gaming page for the complete guide.